CAN I PURCHASE ITEMS WITHOUT EMBROIDERY?
Yes, but certain proprietary brands such as The North Face require us to decorate their products.
HOW DO I GET MY LOGO TO YOU FOR AN EMBROIDERY QUOTE?
Send an email to [email protected] with your logo attached in a .bmp, .jpg, .gif, or .pdf file format. JPG is our preference. Tell us what size you want your logo to be and what embroidered apparel you would like (caps, shirts, fleece, etc.). No more than 3.75″ x 2.00″ is standard for logos wider than they are tall [or vice versa], or 2.50 inches on a side is standard for logos as wide as they are tall. Cap logos can be no taller than 2.25″ or wider than 4.5″. Visor logos can be no taller than 1.25″ or wider than 4″. Often, the limiting factor in a logo’s size is small lettering or a thin, small part of the artwork. If we think something needs to be changed, we’ll let you know. Get an embroidery quote from us today!
DO YOU HAVE ANY MINIMUM ORDER SIZE?
We have no minimum order size, but apparel and embroidery pricing both cost less in quantity. Scrren and full color prointing have 20 piece minimums and 3D emblems have a 25 piece minimum.
CAN I RESIZE MY LOGO FROM A LEFT CHEST SIZE TO A FULL BACK SIZE (AND VICE VERSA)?
Embroidered logos can be re-sized a little bit (usually about 10%) without incurring an additional charge. Changing from a left chest embroidery size to a full back size would an require a completely new digitization of the logo. It can’t just be “clicked and dragged” from one size to another. Depending on the types of stitches involved, a left chest logo containing 8,000 stitches, if we attempt to increase it in size to a full back design, might contain only the same number of stitches. Those same 8,000 stitches spread out over a full back design would obviously look horrible. Complete re-digitization would be called for.
CAN I USE THE SAME LOGO FOR SHIRTS AND CAPS?
You can use the same logo for shirts and caps, with some exceptions. First, cap logos can usually be no taller than 2.25″ tall, while shirt logos may be taller. Second, cap logos need to stitch from “bottom up and middle out” meaning that the stitching needs to start at the bottom middle of the design and work towards the top and edges as it progresses. This is due to the fact that caps are gripped (hooped) differently than shirts (since a shirt is flat and a cap is curved). If the logo was initially digitized only for use on shirts and you want to put it on caps at a later date, we may need to edit the original file (usually for a $25 fee) to be able to embroider well on caps.
CAN YOU MATCH PANTONE (PMS) COLORS?
While no embroiderer can possibly achieve every Pantone color match (there are over 1000 Pantone colors and not nearly that many thread colors), we understand the system and will work with you to ensure you are satisfied with the embroidery thread colors used for your logo
CAN YOU DO RUSH ORDERS FOR EMBROIDERY?
Yes, we can do rush orders. Each rush order is quoted individually based on your needs and our adjustments needed to meet them. We don’t have a flat rate which might overcharge you. We look at each situation individually and account for overtime needed, express shipping costs, etc. Let us know your needs, and we’ll give you a detailed quote.
HOW MUCH WILL THE EMBROIDERY COST?
Embroidery costs are based on the number of stitches in the design and how many articles we’re embroidering with the exact same logo (to include thread colors). See our Embroidery Pricing page for more details and examples.
DO I ONLY HAVE TO PAY THE SETUP FEE ONCE, OR WITH EVERY ORDER?
Digitizing fees are a one-time thing. As long as you use the same logo, there are no further ‘setup’ fees for subsequent orders.
WHAT’S A “NORMAL” DIGITIZING FEE?
Digitizing fees are based on the number of stitches in the design. A larger design or one with more stitching (as compared to one with more unstitched areas) will cost more. That said, most left chest and cap designs fall in the $45 flat rate one-time fee (which is waived for orders or 50+ pieces).
HOW LONG DOES THE PROCESS TAKE?
Plan on two weeks for us to ship your order from the date we receive your approval of the logo sewout and apparel order.
